We stand by our products with our own money-back guarantee. If you are unsatisfied with any part of your order, please contact us immediately at firstname.lastname@example.org.
General Returns & Exchanges:
Returns and exchanges are accepted within 14 days of delivery of in-stock items. Batch seconds are non-returnable. A return or exchange will generally not include refund of your shipping costs, and may incur a 4%-20% restocking fee, which covers non-refundable payment processing and/or licensing royalty fees out of our control. (We're a small business, and this comes out of our pocket as well).
International customers are responsible for all return shipping, insurance, and duties. It is your responsibility to know and pay customs duties and import taxes in your country. Returns due to unpaid customs duty will incur a 20% restocking fee and will not receive a refund on outgoing nor return shipping cost.
Please contact email@example.com to discuss.
Clothing Returns & Size Exchanges:
We will take returns and size exchanges (if possible) within 14 days of delivery of any in-stock item.
Please understand that we do limited runs, and certain items or sizes may be out of stock by the time you contact us, and an exchange may not be possible.
Custom made, batch seconds, and made-to-order items (unless there are material or incorrect defects with the piece), are non-returnable or exchangeable. Certain special-order items (such as the Al Worden Signature Edition Type 1A Flight Jacket), may incur a restocking fee for returns or exchanges.
For worn, washed, damaged, or modified items:
(patch added to a jacket, for instance)
Partial or no return value may be given depending on the extent of the wear or damage, including damage or scents from tobacco or other smoke. Please make sure your item is the correct size and you are satisfied before modifying, washing, or wearing significantly, since we may not be able to offer you a refund after. If you are a smoker or live in a smoking home, your garment is considered damaged if it retains a tobacco scent. Return amount or exchange value will be determined on a case-by-case basis.
Please contact firstname.lastname@example.org if you have washed or modified an item and wish to exchange or return it. Once the item is returned and is confirmed to be in adequate condition, we will issue a refund through your original payment method.
If you have any further questions, comments, suggestions, or just want to chat about the history of human spaceflight, feel to contact us at: